Avaya Aura® Call Center Elite manages the collection, queuing, assignment and delivery of voice work items to appropriately skilled agents in the contact center. Intelligent routing and resource selection features, determines if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match their needs. Call Center Elite uses the phantom call capabilities of Avaya Aura® Communication Manager to deliver work items to the contact center agents which supports inbound and outbound contacts.
The Avaya Aura® Call Center Elite Implement (ACIS – 7392) credential validates the candidate has achieved an enhanced level of proficiency required to integrate and implement core and complex products of the Avaya Aura® Call Center Elite.
To earn the Avaya Aura® Call Center Elite Implement (ACIS – 7392), the candidate must pass 7392X, Avaya Aura® Call Center Elite Exam.