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Implementing Avaya Aura® Call Center Elite (73600V) NAR
START DATE
April 15, 2024
END DATE
April 18, 2024
TIME
9:00 AM - 5:00 PM
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Course Description

Avaya Aura® Call Center Elite manages the collection, queuing, assignment and delivery of voice work items to appropriately skilled agents in the contact center. Intelligent routing and resource selection features, determines if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match their needs. Call Center Elite uses the phantom call capabilities of Avaya Aura® Communication Manager to deliver work items to the contact center agents which supports inbound and outbound contacts.

The Avaya Aura® Call Center Elite Implement (ACIS – 7392) credential validates the candidate has achieved an enhanced level of proficiency required to integrate and implement core and complex products of the Avaya Aura® Call Center Elite.

To earn the Avaya Aura® Call Center Elite Implement (ACIS – 7392), the candidate must pass 7392X, Avaya Aura® Call Center Elite Exam.

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Course Details

Implementing Avaya Aura® Call Center Elite (73600V) NAR
$2,400.00

Prerequisites

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61451V Course Description

This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager and preparing to take the 61451T – Administering Avaya Aura® Communication Manager Specialized Test.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.