This virtual instructor led course is designed for individuals responsible for installing and configuring the AXP On-
Prem (formerly Avaya Aura® CC Elite) system.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination
of interactive instructor lectures followed by practical lab exercises.

This virtual instructor led training gives learners the opportunity to explore the AXP On-Prem (formerly Avaya Aura® CC
Elite) features and components. Using theory, demonstrations and lab exercises, learners will come away with the
knowledge required to installing and configuring Avaya Aura® Call Center Elite. Students have the opportunity to
follow and review the training materials at their own pace.

The Implementing AXP On-Prem (formerly Avaya Aura® CC Elite) is designed to attend with your own equipment such
as development PC or Mac.

This course is recommended for students preparing for the ACIS-7392 and ACSS-7492 credentials.

Key Learning Objectives :

Describe the Avaya Aura® components.
Describe the AXP On-Prem (formerly Avaya Aura® CC Elite) features.
Configure the Expert Agent Selection feature.
Create agent login ID’s and stations.
Describe and create virtual directory numbers.
Design, create and test call vectors for AXP On-Prem (formerly Avaya Aura® CC Elite).
Describe vector variables and how they are used to create advanced vector test steps.
Describe and create dialing features including the dialing plan in AXP On-Prem (formerly Avaya Aura® CC Elite).
Describe methods for assigning user calling permissions and restrictions.
Describe the properties and creating of hunt groups, splits, and skills for agents.