Avaya Call Management System (CMS) provides Avaya Call Center Elite customers with the reporting and analysis tools they need to optimize business processes and operate their business more effectively. With CMS, customers can view live, real-time information and see the immediate results of their adjustments. They can also use historical reports to analyze trends, establish performance benchmarks, and plan new marketing or customer service campaigns. A powerful custom report package lets customers modify real-time and historical reports or create reports that fit their unique requirements. Extensive reporting of exceptions allows managers to quickly identify areas requiring immediate attention.

The core knowledge of this curriculum consists of the following:

• • 70190V Avaya Call Management System Installation and Maintenance course
  • 70190T Avaya Call Management System Implementation and Maintenance Test