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Installing and Supporting CMS (70190V) – EMEA
START DATE
April 01, 2024
END DATE
April 03, 2024
TIME
9:00 AM - 5:00 PM
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Course Description

Avaya Call Management System (CMS) provides Avaya Call Center Elite customers with the reporting and analysis tools they need to optimize business processes and operate their business more effectively. With CMS, customers can view live, real-time information and see the immediate results of their adjustments. They can also use historical reports to analyze trends, establish performance benchmarks, and plan new marketing or customer service campaigns. A powerful custom report package lets customers modify real-time and historical reports or create reports that fit their unique requirements. Extensive reporting of exceptions allows managers to quickly identify areas requiring immediate attention.

The core knowledge of this curriculum consists of the following:

    • 70190V Avaya Call Management System Installation and Maintenance course
    • 70190T Avaya Call Management System Implementation and Maintenance Test

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Course Details

Installing and Supporting CMS (70190V) – EMEA
$1,800.00

Prerequisites

Course related documents

61451V Course Description

This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager and preparing to take the 61451T – Administering Avaya Aura® Communication Manager Specialized Test.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.