The Avaya Aura® Core Components Support (ACSS-7220) validates a candidate has achieved an advanced understanding of and competence in troubleshooting, maintaining and administration of Avaya industry leading communications products.

The Avaya Certified Support Specialist gathers and interprets system data, identifies issues, and makes changes to ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced Avaya troubleshooting, maintenance, and administration capabilities to efficiently and accurately resolve customer’s communication issues.

The credential is valid for 2 years and available to Avaya Partners, Customers and Associates.

To obtain the credential the following needs to be met:

• • Hold the Avaya Aura® Core Components Implement (ACIS – 7120) credential
  • Pass 72201X – Avaya Aura® Core Components Support Certified Exam

Individuals attaining this Credential will also be provided the option to activate a personalized Avaya Digital Badge.