Avaya Services Certifications and certificates are based on high-stake testing and focus on Avaya’s Solution and Product Portfolio.
Avaya offers Services Implement and Support Certifications
TrainingPros supports the following ACIS & ACSS certifications.
ACIS – Avaya Certified Implementation Specialist
ACSS – Avaya Certified Support Specialist
The type of certification and the number of exams to earn a Services Certification is a function of the product/solution complexity in the areas of implementation, administration, maintenance and troubleshooting. When both an ACIS and ACSS exists, holding the ACIS is a requirement to earn the ACSS.
Avaya offers Services Technical & Administrator Associates Certificates
TrainingPros Supports the following ASTA & ASAC certificates
ASTA – 9090 – Avaya Call Management System Technical Associate
ASAC – 0038 – Avaya Solutions Administrator Certificate
The Avaya Services Technical Associate (ASTA) Program is designed for Avaya Partners, Customers and Associates to validate implementation and support services skills on Avaya’s Products and Solutions when an Avaya Services Certification does not exist. This global program offers candidates the opportunity to acquire the necessary competency skills essential for successfully implementing or supporting job functions when managing an Avaya product, solution and application.
The Avaya Solutions Administrator Certificate (ASAC) Program is designed for Avaya customers and partner community, which offers a distinct curriculum path for the role of Administrator. This global program offers candidates the opportunity to acquire the necessary competency skills essential for successfully performing administrator job functions when managing an Avaya product solution and applications.
Smart Tracks are intended to provide individuals with a guided path to achieve a specific learning objective or to prepare for a credential.
Each Smart Track outlines across the bottom of the map any recommended or mandatory prerequisite skills that should be assessed before undertaking the core learning objectives. An individual can quickly review both prerequisites and core learning objectives to determine based on existing experience the relevant areas of focus for them.
The righthand side of a Smart Track contains recommended follow-on curriculums and credentials that should be considered as well as support materials that align with the core learning objective of the Smart Track