Dedicated to Government Services

Our federally focused team is here to support the needs of both Government and Civilian agencies.

  • Public Sector         
  • State & Local Government        
  • Public Safety      
  • Federal & Civilian

Public Sector

Communication solutions for anyone anywhere

For anyone who is serving, is an employee or citizen, all need uninterrupted access anytime, anywhere, across a variety of channels, devices, and platforms. Avaya makes the vision a reality with open, converged solutions—available in the cloud, on-premise, or as a hybrid.  Enhance and simplify your communications. Avaya helps improve every citizen engagement and transforms how you get work done.

Training for On-Premise Products and Solutions

  • Avaya Call Center Elite
    • Avaya CC Elite is a full-featured contact center solution with applications for handling inbound and outbound contacts across multiple channels
  • Avaya Aura Platform
    • The Avaya Aura Platform delivers a different approach to engaged communications, transforming traditional, single-purpose solutions for voice, video, email and instant messaging into a true multimedia, multimodal architecture
  • Avaya IP Office
    • With Avaya IP Office, your small to midsized business has affordable, flexible and powerful choices for business communications. Select the features that are right for you today and add new capabilities as your business grows and faces new challenges.

TrainingPros Federal/State Government Services

 Can support your training needs for Security, Cloud, Digital Transformation and Legacy On-Premise solutions. 

Enhancing communications in state & local governments

Improve how you’re communicating with citizens, other agencies, and partners. Deliver consistent and reliable services, from emergency dispatch to public utility management to updating citizen data. Avaya best-in-class solutions are affordable, efficient, highly scalable—and ready in the cloud, on-premise, or as a hybrid.

Unified communications

  • Implement a secure, simple, seamless collaboration solution
  • Create superior experiences for citizens
  • Improve workforce productivity

Contact center

  • Streamline workflows
  • Create, smarter, more intuitive interactions
  • Provide fast, efficient self-service as needed

Our Avaya Courses support the following Government Solutions:

  • Contact Center – AXP
  • Communication and Collaboration – ACO, UCaaS
  • Secure Cloud – AEC
  • On Premise – Aura, Call Center Elite, IP Office

Public Safety

Empowering citizens and emergency staff

Avaya’s latest communications technology helps you connect people, resources, data, and solutions to deliver information and respond to emergencies faster and with more accuracy than ever before.  Avaya best-in-class solutions are affordable, efficient, highly scalable—and ready in the cloud, on-premise, or as a hybrid.

Collaboration solutions

  • Mobile communications
  • Secure multimedia communications
  • Automated workflows

Citizen services

  • Omnichannel solutions
  • Automated administration
  • Smart routing

Remote management

  • Video, audio, and web solutions
  • Flexible configuration and programming
  • Proactive outreach capabilities

Federal And Civilian Solutions

Empowering citizens and emergency staff

Avaya’s latest communications technology helps you connect people, resources, data, and solutions to deliver information and respond to emergencies faster and with more accuracy than ever before.  Avaya best-in-class solutions are affordable, efficient, highly scalable—and ready in the cloud, on-premise, or as a hybrid.

Collaboration solutions

  • Mobile communications
  • Secure multimedia communications
  • Automated workflows

Citizen services

  • Omnichannel solutions
  • Automated administration
  • Smart routing

Remote management

  • Video, audio, and web solutions
  • Flexible configuration and programming
  • Proactive outreach capabilities

 Let us help you customize courses for your specific organizations needs. Just contact us below: 

61451V Course Description

This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager and preparing to take the 61451T – Administering Avaya Aura® Communication Manager Specialized Test.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

Full Course Description