Avaya Training Courses

TrainingPros offers a comprehensive list of technical and sales training courses for Avaya solutions and products. 

Course Catalog

Avaya Training by TrainingPros offers a variety of courses to help you and your team gain the necessary expertise on Avaya Data Networking, Communications Systems, and Applications with our global hands-on, multi-lingual training solutions.

EXCLUSIVE NEW COURSE ADDED:

AVAYA SBC ADVANCED ADMINSITRATION AND CUSTOMIZATION COURSE 

TPSBC001V

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ADMINISTERING AVAYA AURA COMMUNICATION MANAGER

61451V
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ADMINISTERING AVAYA AURA SYSTEM MANAGER

61131V
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INTEGRATING AVAYA AURA CORE COMPONENTS

71201V
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SUPPORTING AVAYA AURA CORE COMPONENTS

72201V
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INTEGRATING AVAYA AURA COMMUNICATIONS APPLICATIONS

71301V
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SUPPORTING AVAYA AURA COMMUNICATIONS APPLICATIONS

72301V
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INTEGRATING AVAYA MEETINGS SERVER

71402V
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SUPPORTING AVAYA MEETINGS SERVER

72402V
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INTEGRATING AND CONFIGURING IP OFFICE PLATFORM RELEASE 12

77202V

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SUPPORTING IP OFFICE PLATFORM RELEASE 12

78202V

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IMPLEMENTING AXP ON-PREM (FORMERLY AVAYA AURA CC ELITE)

73600V
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SUPPORTING AXP ON-PREM (FORMERLY AVAYA AURA CC ELITE)
74600V
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INTEGRATING AND SUPPORTING AVAYA MESSAGING R11

71801V
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IMPLEMENTING AND SUPPORTING AVAYA EXPERIENCE PORTAL AND PROACTIVE OUTREACH MANAGER

70051V
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INSTALLING AND SUPPORTING CALL MANAGEMENT SYSTEM

70190V
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INTEGRATING AND CONFIGURING IP OFFICE PLATFORM RELEASE 11

77201V

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TPSBC001 - Avaya SBC Advanced Administration and Customization Course

Course Description: This training provides an overview of Avaya SBC deployment and basic configuration. Detailed information on settings needed to create basic and advanced SIP Trunking configuration and Remote Worker setup will be included. In addition, advanced features for routing, security with certificates and blacklists, and troubleshooting tools and techniques will be discussed.

Practice Environment: Practice will include everything from initial SBC configuration to Certificate configuration. Interfaces, SIP Server profiles, URI Group testing and Topology Hiding and its effects on communication will be included. In addition, URI, Header and Signaling Manipulation, implementation of transcoding and transrating, and troubleshooting tools with deep log analysis will also be discussed.

61451V Course Description

This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager and preparing to take the 61451T – Administering Avaya Aura® Communication Manager Specialized Test.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

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61131V - ADMINISTERING AVAYA AURA
SYSTEM MANAGER

This 5-day Virtual Instructor-Led course is designed for individuals responsible for Administering Avaya Aura® System Manager and preparing to take the 61131T – Administering Avaya Aura® System Manager Specialized Test.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

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71201V - INTEGRATING AVAYA AURA CORE COMPONENTS

This 5-day course Virtual Instructor led is intended for technicians who are new to Avaya Aura and will be responsible for the implementation and integration of the Core products in the Avaya Aura Solution.

Delivered in a virtual classroom setting, with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 71201X – Avaya Aura® Core Components Implement Certified Exam.

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72201V - SUPPORTING AVAYA AURA CORE COMPONENTS

This five-day Virtual Instructor Led course is designed for Avaya Associates, Partners, and Customer technicians who are responsible for the day-to-day troubleshooting and support of the Avaya Aura Core products. The Core products include Avaya Aura® System Manager, Avaya Aura® Session Manager, Avaya Aura® Communication Manager, Avaya Aura® Media Server and Avaya Aura® Devices Services.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 72201X ‐ Avaya Aura® Core Components Support Certified Exam.

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71301V - INTEGRATING AVAYA AURA COMMUNICATIONS APPLICATIONS

This 5-day Virtual Instructor-Led course is designed for individuals responsible for integrating the Avaya Aura® Communications Applications.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 71301X Avaya Aura® Communication Applications Implement Certified Exam.

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72301V - SUPPORTING AVAYA AURA COMMUNICATIONS APPLICATIONS

This 5-day Virtual Instructor-Led course is designed for individuals responsible for the day-to-day troubleshooting and support for Avaya Aura® Communications Applications.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 72301X Avaya Aura® Communication Applications Support Certified Exam.

Full Course Description

71402V - INTEGRATING AVAYA MEETINGS SERVER

This 3-day Virtual Instructor-Led course is designed for individuals responsible forIntegrating Avaya Meetings Server Solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 71402X-Avaya Meetings Server Implement Certified Exam.

Full Course Description

72402V - SUPPORTING AVAYA MEETINGS SERVER

This 3-day Virtual Instructor-Led course is designed for individuals responsible for Supporting Avaya Meetings Server Solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 72402X-Avaya Meetings Server Support Certified Exam.

Full Course Description

77202V - INTEGRATING AND CONFIGURING
IP OFFICE PLATFORM RELEASE 12

This 4-day Virtual Instructor-Led course is designed for individuals responsible for Integrating Avaya IP Office™ Platform.
Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
This course is recommended for students preparing to take the 77202T – Avaya IP Office™ Platform Basic Integration and Configuration Exam.
 

78202V - SUPPORTING IP OFFICE PLATFORM RELEASE 12

This 3-day Virtual Instructor-Led course is designed for individuals responsible for supporting the Avaya IP Office™ Platform solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
 
This course is recommended for students preparing to take the 78202T — Avaya IP Office™ Platform Support Exam.

73600V - Implementing AXP On-Prem (formerly Avaya Aura CC Elite)

This virtual instructor led course is designed for individuals responsible for installing and configuring the AXP On-
Prem (formerly Avaya Aura® CC Elite) system.


Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination
of interactive instructor lectures followed by practical lab exercises.


This virtual instructor led training gives learners the opportunity to explore the AXP On-Prem (formerly Avaya Aura® CC
Elite) features and components.

Using theory, demonstrations and lab exercises, learners will come away with the
knowledge required to installing and configuring Avaya Aura® Call Center Elite. Students have the opportunity to
follow and review the training materials at their own pace.

74600V - Supporting AXP On-Prem (formerly Avaya Aura CC Elite)

This virtual instructor led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This virtual instructor led training provides the opportunity to troubleshoot and support the Avaya Aura® Call Center Elite. Using theory, demonstrations and lab exercises, learners will come away with the knowledge required to support Avaya Aura® Call Center Elite. Students have the opportunity to follow and review the training materials at their own pace.

Full Course Description

71801V - INTEGRATING AND SUPPORTING AVAYA MESSAGING R11

This 5-day Virtual Instructor-Led course is designed for individuals responsible for integrating and supporting Avaya Messaging. Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. This course is recommended for students preparing to take the 71801X -Avaya Messaging Integration and Maintenance Exam.

Full Course Description

70051V - IMPLEMENTING AND SUPPORTING AVAYA EXPERIENCE PORTAL AND PROACTIVE OUTREACH MANAGER

This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 33140X-Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Full Course Description

70190V - INSTALLING AND SUPPORTING
CALL MANAGEMENT SYSTEM

This 3-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Call Management System.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 70190T-Installing and Supporting Call Management System Test.

Full Course Description

Integrating and Configuring IP Office™ Platform Release 11 (77201V) NAR

The Avaya IP Office™ Platform Implement (ACIS-7720) validates a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and troubleshooting a specified Avaya product or product family.

The Avaya Certified Implementation Specialist can implement, validate, and troubleshoot the installation of a single product, single system, or product family. The Implementation Specialist installs hardware and software, configures the solution, performs initial administration and acceptance testing to diagnose and correct installation issues.

The credential is valid for 2 years and available to Avaya Partners, Customers and Associates.

To obtain the credential the following needs to be met:

    • Pass the 77201X – Avaya IP Office™ Platform Implement Certified Exam

Individuals attaining this Credential will also be provided with the option to activate a personalized Avaya Digital Badge for their use.

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