Avaya Training Courses

TrainingPros offers a comprehensive list of technical and sales training courses for Avaya solutions and products. 

Course Catalog

Avaya Training by TrainingPros offers a variety of courses to help you and your team gain the necessary expertise on Avaya Data Networking, Communications Systems, and Applications with our global hands-on, multi-lingual training solutions.

EXCLUSIVE NEW COURSE ADDED:

AVAYA SBC ADVANCED ADMINSITRATION AND CUSTOMIZATION COURSE 

TPSBC001V

ADMINISTERING AVAYA AURA COMMUNICATION MANAGER

61451V

ADMINISTERING AVAYA AURA SYSTEM MANAGER

61131V

INTEGRATING AVAYA AURA CORE COMPONENTS

71201V

SUPPORTING AVAYA AURA CORE COMPONENTS

72201V

INTEGRATING AVAYA AURA COMMUNICATIONS APPLICATIONS

71301V

SUPPORTING AVAYA AURA COMMUNICATIONS APPLICATIONS

72301V

INTEGRATING AVAYA MEETINGS SERVER

71402V

SUPPORTING AVAYA MEETINGS SERVER

72402V

INTEGRATING AND CONFIGURING IP OFFICE PLATFORM RELEASE 11

77201V

SUPPORTING IP OFFICE PLATFORM RELEASE 11

78201V

IMPLEMENTING AVAYA AURA CALL CENTER ELITE

73600V

SUPPORTING AVAYA AURA CALL CENTER ELITE

74600V

INTEGRATING AND SUPPORTING AVAYA MESSAGING R11

71801V

IMPLEMENTING AND SUPPORTING AVAYA EXPERIENCE PORTAL AND PROACTIVE OUTREACH MANAGER

70051V

INSTALLING AND SUPPORTING CALL MANAGEMENT SYSTEM

70190V

TPSBC001 - Avaya SBC Advanced Administration and Customization Course

Course Description: This training provides an overview of Avaya SBC deployment and basic configuration. Detailed information on settings needed to create basic and advanced SIP Trunking configuration and Remote Worker setup will be included. In addition, advanced features for routing, security with certificates and blacklists, and troubleshooting tools and techniques will be discussed.

Practice Environment: Practice will include everything from initial SBC configuration to Certificate configuration. Interfaces, SIP Server profiles, URI Group testing and Topology Hiding and its effects on communication will be included. In addition, URI, Header and Signaling Manipulation, implementation of transcoding and transrating, and troubleshooting tools with deep log analysis will also be discussed.

61451V Course Description

This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager and preparing to take the 61451T – Administering Avaya Aura® Communication Manager Specialized Test.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

Full Course Description

61131V - ADMINISTERING AVAYA AURA
SYSTEM MANAGER

This 5-day Virtual Instructor-Led course is designed for individuals responsible for Administering Avaya Aura® System Manager and preparing to take the 61131T – Administering Avaya Aura® System Manager Specialized Test.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

Full Course Description

71201V - INTEGRATING AVAYA AURA CORE COMPONENTS

This 5-day course Virtual Instructor led is intended for technicians who are new to Avaya Aura and will be responsible for the implementation and integration of the Core products in the Avaya Aura Solution.

Delivered in a virtual classroom setting, with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 71201X – Avaya Aura® Core Components Implement Certified Exam.

Full Course Description

72201V - SUPPORTING AVAYA AURA CORE COMPONENTS

This five-day Virtual Instructor Led course is designed for Avaya Associates, Partners, and Customer technicians who are responsible for the day-to-day troubleshooting and support of the Avaya Aura Core products. The Core products include Avaya Aura® System Manager, Avaya Aura® Session Manager, Avaya Aura® Communication Manager, Avaya Aura® Media Server and Avaya Aura® Devices Services.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 72201X ‐ Avaya Aura® Core Components Support Certified Exam.

Full Course Description

71301V - INTEGRATING AVAYA AURA COMMUNICATIONS APPLICATIONS

This 5-day Virtual Instructor-Led course is designed for individuals responsible for integrating the Avaya Aura® Communications Applications.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 71301X Avaya Aura® Communication Applications Implement Certified Exam.

Full Course Description

72301V - SUPPORTING AVAYA AURA COMMUNICATIONS APPLICATIONS

This 5-day Virtual Instructor-Led course is designed for individuals responsible for the day-to-day troubleshooting and support for Avaya Aura® Communications Applications.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 72301X Avaya Aura® Communication Applications Support Certified Exam.

Full Course Description

71402V - INTEGRATING AVAYA MEETINGS SERVER

This 3-day Virtual Instructor-Led course is designed for individuals responsible forIntegrating Avaya Meetings Server Solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 71402X-Avaya Meetings Server Implement Certified Exam.

Full Course Description

72402V - SUPPORTING AVAYA MEETINGS SERVER

This 3-day Virtual Instructor-Led course is designed for individuals responsible for Supporting Avaya Meetings Server Solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 72402X-Avaya Meetings Server Support Certified Exam.

Full Course Description

77201V - INTEGRATING AND CONFIGURING
IP OFFICE PLATFORM RELEASE 11

This 4-day Virtual Instructor-Led course is designed for individuals responsible for Integrating Avaya IP Office™ Platform.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 77201X – Avaya IP Office™ Platform Basic Integration and Configuration Exam.

Full Course Description

78201V - SUPPORTING IP OFFICE PLATFORM RELEASE 11

This 2-day Virtual Instructor-Led course is designed for individuals responsible for supporting the Avaya IP Office™ Platform solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 78201X — Avaya IP Office™ Platform Support Exam.

Full Course Description

73600V - IMPLEMENTING AVAYA AURA CALL CENTER ELITE

This virtual instructor led course is designed for individuals responsible for installing and configuring the Avaya Aura® Call Center Elite system.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This virtual instructor led training gives learners the opportunity to explore the Avaya Aura® Call Center Elite features and components. Using theory, demonstrations and lab exercises, learners will come away with the knowledge required to installing and configuring Avaya Aura® Call Center Elite. Students have the opportunity to follow and review the training materials at their own pace.

This course is recommended for students preparing for the ACIS-7392 and ACSS-7492 credentials.

Full Course Description

74600V - SUPPORTING AVAYA AURA CALL CENTER ELITE

This virtual instructor led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This virtual instructor led training provides the opportunity to troubleshoot and support the Avaya Aura® Call Center Elite. Using theory, demonstrations and lab exercises, learners will come away with the knowledge required to support Avaya Aura® Call Center Elite. Students have the opportunity to follow and review the training materials at their own pace.

Full Course Description

71801V - INTEGRATING AND SUPPORTING AVAYA MESSAGING R11

This 5-day Virtual Instructor-Led course is designed for individuals responsible for integrating and supporting Avaya Messaging. Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. This course is recommended for students preparing to take the 71801X -Avaya Messaging Integration and Maintenance Exam.

Full Course Description

70051V - IMPLEMENTING AND SUPPORTING AVAYA EXPERIENCE PORTAL AND PROACTIVE OUTREACH MANAGER

This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 33140X-Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Full Course Description

70190V - INSTALLING AND SUPPORTING
CALL MANAGEMENT SYSTEM

This 3-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Call Management System.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 70190T-Installing and Supporting Call Management System Test.

Full Course Description