The Avaya Aura® Communications Applications Support (ACSS-7230) credential validates a candidate has achieved an advanced understanding of and competence in troubleshooting, maintaining and administration of Avaya industry leading communications products.

The Avaya Certified Support Specialist gathers and interprets system data, identifies issues, and makes changes to ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced Avaya troubleshooting, maintenance, and administration capabilities to efficiently and accurately resolve customer’s communication issues.

The credential is valid for 2 years and available to Avaya Partners, Customers and Associates.

To obtain the credential the following needs to be met:

• • Hold the Avaya Aura® Communications Applications Implement (ACIS – 7130) credential
  • Pass the 72301X – Avaya Aura® Communications Applications Support Certified Exam

Individuals attaining this Credential will also be provided with the option to activate a personalized Avaya Digital Badge for their use.